Returns & Refunds

Effective Date: July 28, 2026

We want you to love your Misfit Boutique piece. Because we sell handmade and vintage items, please read the following carefully — some categories have special considerations.

1. Handmade Items

Every handmade item is unique. Slight variations in colour, wire wrapping, shape, texture, or finish are a natural part of the handmade process and are not considered defects. Product photos are representative of the piece you will receive, but small differences are to be expected and are part of what makes each item one of a kind.

2. Vintage & Second-Hand Items

Vintage and pre-owned items are sold as described. Signs of age, wear, patina, or minor imperfections consistent with the item's history are expected and are included in the product descriptions and photographs whenever possible. Where a significant flaw is present, we disclose it in the listing.

3. Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, please contact us at samantha@misfitboutique.ca within 7 days of delivery.

Please include:

• Your order number • Clear photographs of the item showing the damage or issue • A photograph of the packaging as received

We will work with you to provide a replacement, exchange, store credit, or refund where appropriate. Please retain the item and packaging until the issue has been resolved.

4. Returns

Eligible items may be returned within 14 days of delivery in their original, unused condition, unless otherwise stated on the product listing.

• Please contact samantha@misfitboutique.ca before shipping any return so we can confirm eligibility and provide the return address. • Items must be returned in their original packaging where possible. • Customers are responsible for return shipping costs, unless the return is due to our error or a damaged item. • We recommend using a tracked shipping service — we are not responsible for returns lost in transit.

5. Non-Returnable Items

The following items are not eligible for return unless they are defective or a return is required by applicable law:

• Earrings (for hygiene reasons) • Custom or personalized products • Clearance or final-sale items

Any exceptions will be noted on the individual product listing.

6. Refund Processing

Approved refunds will be issued to the original payment method used at checkout. Please note:

• Once we have received and inspected your return, we will process the refund promptly. • Processing times after the refund is issued may vary depending on your bank or credit card provider — typically 3 to 10 business days. • Original shipping charges are non-refundable, except where the return is due to our error or a damaged item.

7. Exchanges

Because our inventory is limited and many items are one of a kind, we generally handle exchanges as a return plus a new order. Please contact samantha@misfitboutique.ca and we will do our best to accommodate you.

8. Consumer Rights

Nothing in this policy limits any rights provided to you under applicable Ontario or Canadian consumer protection laws.

9. Contact Us

For any return or refund questions, please email samantha@misfitboutique.ca with your order number and a description of the issue. A real person will reply within 1–2 business days.